Legal & Compliance

Cancellation & Refund Policy

Last updated: September 2026 • Version 2.1

1. Appointment Cancellation

Appointments can be cancelled or rescheduled free of charge up to 2 hours prior to the scheduled slot via the patient portal or WhatsApp care desk.

2. Second Opinion Case Reviews

Full refunds are provided if a case is cancelled before the reviewing surgeon begins the clinical evaluation.

3. Refund Processing

Approved refunds are credited directly back to the original source (UPI, Credit/Debit card, or NetBanking account) via our payment gateway partner Razorpay.

Grievance & Legal Desk

For privacy inquiries, data deletion requests, or compliance questions, contact our nodal officer at privacy@orthosense.ai.

Need Patient Assistance?

Speak with our patient coordinators regarding appointment cancellation, slot changes, or invoice copies.

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